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Bill80205's avatar
Bill80205
New member | Level 2
It restores an old file with the same name instead of the one deleted.
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Bill80205! Can you send me a bit more info on this? 

 

Was the deleted file saved on your desktop app perhaps? Is there any chance your updates hadn’t synced to your online Dropbox account, which is why you’re not seeing the correct version of the file being restored?

  • Bill80205's avatar
    Bill80205
    New member | Level 2
    2 years ago
    👍 Yes it is still on my Windows laptops. I'm not sure how to sync my online account so it will be there on my Android phone??
  • Bill80205's avatar
    Bill80205
    New member | Level 2
    2 years ago
    I did save it to a file on my laptop so it's not lost.
    Whew!!
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Bill80205, sorry to jump in here!

       

      On your laptop, are you using the Dropbox application, in order for your files to sync to your account online and any other devices you linked to this account?

       

      If so, can you check the sync status, by hovering over the Dropbox icon in your system tray?

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