Forum Discussion

John A.14's avatar
John A.14
New member | Level 1
10 years ago
Solved

Selective Sync not showing all folders

Unsure why, but a folder I generated online and then sent some files to, won't appear on any of the computers selective sync window. Using Mac latest version, 3.8.3. I can't untick that folder. I've tried renaming it, etc but it doesn't help.

  • We had same problem. Here is solution

     

    1. Log in to www.Dropbox.com using your web browser.
    2. Click on your name at the top right corner of the page.
    3. Click on "Settings".
    4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.

    5. Then, use the following link to install the latest stable version of the Dropbox desktop application:

    https://www.dropbox.com/download

  • sj m.'s avatar
    sj m.
    New member | Level 1

    I ended up changing the location of my dropbox folder, which was on a non-C drive, and it started working again. 

    • cmshinkle's avatar
      cmshinkle
      Explorer | Level 3

      I have a similar issue... I have several folders (including files) that are syncing correctly.  But, I don't want to sync these folders to my MacBook Pro for space reasons.  However, the folders are not showing up in the Selective Sync settings so I can't uncheck them...  

       

      Suggestions?

       

      Thanks,

       

      --Chris

      • martinlofqvist's avatar
        martinlofqvist
        Explorer | Level 4

        Just for the head count: I'm having the exact same problem here. 

        BOTH on my personal and on my (kinda new) Business accounts.

         

        Someone from Dropbox really need to comment on this and show that they are taking this serious – not just "have you tried rebooting?"

         

  • peterc's avatar
    peterc
    New member | Level 2

    So this appears to be because the folder list displays and then continues to load more folders but has very little feedback. I thought this was a problem and then i noticed in tiny font on the top of the window it said "Loading more folders..." I waited 10m and eventually my folders showed up.

    • Shortbull's avatar
      Shortbull
      New member | Level 2

      Same problem here for over a year now. Everytime I use these settings, it needs to reload the entire folderstructure for about 30 minutes. Please fix this.

      • rodpaul's avatar
        rodpaul
        Explorer | Level 3
        Same problem. The folder I need to sync is several levels down as required by the app I am using. How can I navigate to the desired fiolder?
  • JasonWTW's avatar
    JasonWTW
    Helpful | Level 5

    I am having the same problem,


    my selective sync started not showing all folders recently
    tried to restart Dropbox, didn't help
    tried to unlink Dropbox, and link again, didn't helo
    tried to uninstalled Dropbox and install again
    fine, now it's downloading ALL my files on Dropbox to my local drive....

     

    it seems this problem has been a while,

    Is there any dropbox engineer trying to fix it?

    • odessavid's avatar
      odessavid
      New member | Level 2

      We had same problem. Here is solution

       

      1. Log in to www.Dropbox.com using your web browser.
      2. Click on your name at the top right corner of the page.
      3. Click on "Settings".
      4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.

      5. Then, use the following link to install the latest stable version of the Dropbox desktop application:

      https://www.dropbox.com/download

      • JasonWTW's avatar
        JasonWTW
        Helpful | Level 5

        Yup, this worked!

         

        I reported this issue to Dropbox support, and they taught me exactly what you said.

         

        Thanks!