We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

tardisbleu's avatar
tardisbleu
Explorer | Level 3
2 months ago

Sending computer shows 165 GB of data but receiving computer shows 2.01 GB

Sending computer shows 165 GB of data but receiving computer shows 2.01 GB. How to get the receiving computer to get the complete file?  I have changed to not show "read only" numerous times, but it ...
Desktop
Sync
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi there tardisbleu - sorry to hear you're having issues with this.


Can you please walk me through the exact steps you take to do this so that I can advise further?

 

Thanks so much!

  • tardisbleu's avatar
    tardisbleu
    Explorer | Level 3
    2 months ago

    I have the files(music) on Computer 1 sitting in Drop box.  Can access them.  

    On computer 2 can see the files, but the files are empty. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey tardisbleu, thanks for the update here.

       

      Is the Dropbox application installed on computer 2? And what is the sync status and version of Dropbox on that computer?

       

      You can hover over the Dropbox icon in your system tray/menu bar to see that info.

      • tardisbleu's avatar
        tardisbleu
        Explorer | Level 3
        2 months ago

        What is sync status?  I have transferred these file before with no problem.  Don't know why they won't go back to the computer

         

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!