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copwriter's avatar
copwriter
Explorer | Level 4
2 years ago
Solved

Shared folder not visible to shared user

The office where I work has a Dropbox business account with 2TB of storage available. That account is under the office manager's name. Folders in her account are shared to my personal account.  Abo...
desktop
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  • Walter's avatar
    Walter
    2 years ago

    In that case, could you check if this folder is listed in your sharing tab to add it back to your account copwriter? 

     

    Also, can you double check your selective sync settings for the folder in the app's preferences while logged into your personal account? 

     

    While we're at it, could you maybe navigate to your events page and try to restore the folder from there? 

copwriter's avatar
copwriter
Explorer | Level 4
2 years ago

>>Just wanted to confirm a couple more things with you; if you add a test file now in your Dropbox folder, does it sync to your account online?<<

Yes, that happens.

>>And if you go through the steps in this article, does the "patient records" folder appear in the list of folders?<<

That's more complicated. The "patient records" folder is shared from another Dropbox account, the business account I mentioned in my original post. The "patient records" folder isn't going to show up in my Selective Sync list. If I log onto the online business account, the "patient records" folder shows up there, and it is marked as shared with my account, as are several other folders.

 

 

The other folders appear in my desktop Dropbox list, but "patient records" doesn't. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

In that case, could you check if this folder is listed in your sharing tab to add it back to your account copwriter? 

 

Also, can you double check your selective sync settings for the folder in the app's preferences while logged into your personal account? 

 

While we're at it, could you maybe navigate to your events page and try to restore the folder from there? 

  • copwriter's avatar
    copwriter
    Explorer | Level 4
    2 years ago

    >>In that case, could you check if this folder is listed in your sharing tab to add it back to your account @copwriter? <<

    Mystery solved. There was a flag on that folder indicating I had not "joined" the folder. It now shows up in File Manager on my desktop machine. 

    >>Also, can you double check your selective sync settings for the folder in the app's preferences while logged into your personal account? <<

    That folder is set to sync to my desktop, which is what I want. 

    >>While we're at it, could you maybe navigate to your events page and try to restore the folder from there? <<

    The events page indicates I created the shared folder "patient records" three minutes ago. 

    Thanks much to you and everyone at Dropbox tech support for your help. It took a while, but everything is back up and running as it should. 

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Happy to hear that, copwriter.

     

    If you need anything else, please let us know.

     

    Have a great day!

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