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Fernando F's avatar
Fernando F
Helpful | Level 5
2 years ago

Shared Folder Size

My friend shared a folder with me that has <1GB,  but when I try to open it in my account, it says that the folder is too big (8GB) for my plan, and offers me upgrade plans. Do folders size actually ...
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  • Fernando F's avatar
    Fernando F
    2 years ago

    Hi Walter!

    He did that and still got the same issue for a while. Then, after a couple of days, it just fit to the right size... I guess it just took longer to sync...

     

    Thank you all for your thoughts and your time!

Fernando F's avatar
Fernando F
Helpful | Level 5

Hi Mark. Thanks for your response.

No, I need editing permission. And my friend just double checked, and his folder really is under 1GB! 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Fernando F, sorry to hear you're having issues with this.

 

Could you have your friend copy the content of the folder into a new folder and then try to share that one?

 

If you still get the same error when trying to add it to your account, please send us a screenshot of the exact message you get and clarify how much quota you've got left in your plan tab. 

 

Thanks!

  • Fernando F's avatar
    Fernando F
    Helpful | Level 5
    2 years ago

    Hi Walter!

    He did that and still got the same issue for a while. Then, after a couple of days, it just fit to the right size... I guess it just took longer to sync...

     

    Thank you all for your thoughts and your time!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      No worries, Fernando - I'm just glad to hear it's sorted now.

       

      Thanks for keeping me in the loop too.

       

      See you around the Community and have a lovely weekend ahead!  

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