You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

skepticalthinker's avatar
skepticalthinker
Helpful | Level 6
2 years ago

Shared link asks viewers to request access. Why does this happen?

Greetings.  I have a shared file set to be viewable by anyone with the link, and I've sent the link to those I want to view the file (see screenshot).  However, when they access the link, Dropbox sta...
Share
Shared Links
  • JasonSilverDBX's avatar
    JasonSilverDBX
    2 years ago

    Hi skepticalthinker ,

     

    Jumping in here as a Product Manager for Dropbox Sharing to help out Hannah.  Reading through your thread, this is very strange indeed.  You've done everything right and I appreciate your patience in working through what is no doubt a frustrating experience.  The best I can suggest here is to contact support for help.  They'll be able to go through your specific situation and troubleshoot your specific link.  Sharing a View Link with access set to "Anyone" should allow anyone - signed in or not - to access a web based preview of your content, and then from there to take further collaborative action like downloading, asking to join the content, etc.

     

    Jason

anniecdigitals's avatar
anniecdigitals
Helpful | Level 6
2 years ago

I have a few customers that continually get "request access" when trying to open my files via the dropbox link I provide them. Sometimes they can open one link and not another. This seems to be happening to just a handful of my customers. Does anyone know why that would happen and how I can fix it?

Thank you!!

AnnieCDigitals

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Hi anniecdigitals 

     

    My guess is that they are not logged in to the same email that you sent the link to OR they are using a different machine with a different Dropbox logged in and its picking that log in up instead. 

    • anniecdigitals's avatar
      anniecdigitals
      Helpful | Level 6
      2 years ago

      That's what I thought too, but in an order of 8 with links they all worked except 2 asked for permission so I'm still confused. Any idea where I could find out for sure what the issue is?

      Thanks,

      Annette

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey anniecdigitals, thanks for posting here! 

         

        I've merged your post under a similar thread, so feel free to take a look around, and let me know if you have any questions. 

         

        Thanks a bunch!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!