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Forum Discussion
Shared link asks viewers to request access. Why does this happen?
Greetings. I have a shared file set to be viewable by anyone with the link, and I've sent the link to those I want to view the file (see screenshot). However, when they access the link, Dropbox sta...
Hi skepticalthinker ,
Jumping in here as a Product Manager for Dropbox Sharing to help out Hannah. Reading through your thread, this is very strange indeed. You've done everything right and I appreciate your patience in working through what is no doubt a frustrating experience. The best I can suggest here is to contact support for help. They'll be able to go through your specific situation and troubleshoot your specific link. Sharing a View Link with access set to "Anyone" should allow anyone - signed in or not - to access a web based preview of your content, and then from there to take further collaborative action like downloading, asking to join the content, etc.
Jason
We are having the same problem in my office. It started a couple of weeks ago and I have contacted support but haven't had much luck in finding the problem. We share the 'can view' link out to many individuals, where the link is in a pdf document and when people select the link, we either get this problem or it tells them they have to sign up for dropbox or log into it if they have an account. We have tried sharing the folder at the team level and individual level.
- Walter
Dropbox Staff
Hi there Bm22782 - thanks for bringing this to our attention.
Since you got in contact with our support team about this, could you share your ticket ID so that we can look it up in our system?
Absolutely. the ticket # is 23668995. We had some clients email us this morning that they are unable to open the links. Very frustrating. It's only been going on for the last 2-3 weeks. I'm not sure if some sort of update is causing issues or what.
- Megan
Hey Bm22782, thanks for the ticket number!
I located your communication with our Support, and raised the priority to High.
Since the case has been escalated to our Advanced agents, I'd suggest that you hold tight, and let them investigate this for you. I understand how crucial this is for you, and we appreciate your patience.
Thanks!
