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Kmmckinley's avatar
Kmmckinley
Explorer | Level 4
7 years ago

sharing files - they stop playing after one hour

 I regularly share my  video ZOOM files with my clients , most of which are 1  to 1 hour and 30 minutes in length.   Several of them  have complained that the recordings stop after the one hour mark,...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 years ago

Are they viewing them on the Dropbox website, or downloading them and then viewing them?

If they're viewing them on the website, know that the website only shows a transcoded preview of the original video, and that preview is limited to the first 60 minutes for Plus and Professional accounts (Basic accounts are limtied to the first 15 minutes). To view a video longer than 60 minutes, your clients will need to download the video and watch it on their computer in an appropriate media player.

  • Daniel wlodavsky's avatar
    Daniel wlodavsky
    Explorer | Level 4
    5 years ago

    This is not good for our company SKY Global Productions

    We have 3 accounts as we are doing lectures for seniors and mostly are 1 1/4 hours.

    Many do not participate on-line and ask for the recording.

    The lecturers do not permit us to let participants download the lectures.

    We are willing to pay for the option of recording more than 1 hour.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hey there Daniel wlodavsky; thanks for using Dropbox and welcome to the Community!

       

      I'm not sure if this would do the trick for you, but have you considered using shared links to those files and then disabling downloads, if you're on a plan that offers that feature, be it our Professional plan or one of our Business ones for teams?

       

      Apart from that you'll also be able to set a password to the shared links and set an expiry date as well if needed.

       

      I hope this helps, Daniel. 

       

      • Chris82's avatar
        Chris82
        New member | Level 2
        5 years ago

        Hello Daniel,

        We have Dropbox for Business and are using shared links with download disabled, and expiry date set on the link.

        Our users still can only see 1 hour of the video.

        How/are we able to open this to the full video which is often more than an hour.

        Thanks,

        Chris

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