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cmj83's avatar
cmj83
New member | Level 2
11 months ago

Since when do you have to PAY to view a shared folder?

A client shared has shared rather large files from their dropbox account and I'm unable to view them without paying for a dropbox account, what in the world is this dark pattern money gouging effort ...
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  • Walter's avatar
    Walter
    11 months ago

    Hi there cmj83 - sorry to hear you're having issues with this.

     

    Shared folders take up space on all of the accounts that are members of the share. 

     

    If you'd like to view the folder without impacting your own account's quota, you can ask the owner to share a link with view only rights with you instead.

     

    I hope this helps!

fmk1's avatar
fmk1
Explorer | Level 3

Hi Walter, 

 

If the sharer creates the link with view only rights, will I be able to download said files onto a hard drive? Or will I forever need to rely on the sharer keeping the files on their dropbox account, and utilizing the specific sent link?

 

Thanks,

Faye

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
11 months ago

HI fmk1, if the owner of the file has allowed them to be downloaded, then you can download them onto your computer. 

 

If they've disabled downloads, then you'll only be able to access those files via their shared link, which does rely on them keeping the files on their account.

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