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eckhart's avatar
eckhart
Helpful | Level 6
3 years ago

Smart Sync Icons Missing (MacOS 12.4)

Hi everyone, Since installing MacOS 12.4 my Smart Sync icons are no longer visible in Finder. Wondering if this is a known issue? I've tried restarting the Dropbox app, and restarting Finder via ...
Desktop
Mac
Sync
  • eckhart's avatar
    eckhart
    3 years ago

    Walter Great work! I did this and my icons reappeared.

     

    In case this helps: on a hunch I singled out Google Drive (as it also generates Finder icons of its own), and tried specifically closing only that, and that alone (combined with Finder relaunch) brought the icons back.

     

    As a near-term workaround, I can simply keep Google Drive closed, since I use it much less than Dropbox. Annoyingly, when I turned off the setting for Google Drive to automatically launch at startup, it started itself regardless after restart, so I'm about to troubleshoot that. That's a Google problem, not a Dropbox problem, but I'm sharing it in case others get tricked by that too.

     

    Thanks again to you and Jay.

eckhart's avatar
eckhart
Helpful | Level 6

Thanks, Jay!

It's 152.3.4852.

The status (if I'm understanding what to look at is) "Your files are up to date"?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Thanks for the info, could you attach a screenshot showing the files as they appear in Finder, showing the lack of syncing icons?

  • eckhart's avatar
    eckhart
    Helpful | Level 6
    3 years ago

    For sure - here's the root folder (with redactions for privacy). The arrow shows where I'd normally see the icons. The result is the same if I navigate into subfolders.

     

    Realized, one thing I haven't tried yet is a full OS restart - I'll do that now just in case and will reply ASAP if it happens to fix it.

     

    • eckhart's avatar
      eckhart
      Helpful | Level 6
      3 years ago

      (Update: full restart did not resolve unfortunately)

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Could you check if the Dropbox Finder extension is enabled in your Mac OS settings?

      • eckhart's avatar
        eckhart
        Helpful | Level 6
        3 years ago

        Yes, it appears to be:

         

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