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Forum Discussion
Right-click options missing in MacOS.
Based on previous threads here, the solution seems to be to quit both Dropbox and Finder, but that has not worked for me. I have the Dropbox icon active in my menu bar, but don't have any right-click options as if it's not installed. Dropbox is enabled in my App extensions though. Also, I can no longer drag and drop files from Finder into the shortcut menu on the left-side of Finder. If I try that it gives me a circle with line through it. Also, when I put files in Dropbox from my other computer, on my Mac they all have the "cloud" icon next to them so they have to be downloaded. The only thing that's changed software or hardware is a few weeks ago I got a notification from Dropbox that it was ready to move the files in my box to a secure one? Something like that? Other than that nothing has changed, it just disappeared and I can't get it back. MacOS Ventura, M1 Air. Thanks in advance for any advice as I use these shortcuts daily!
Thanks for the info, as you're running the new version of the Dropbox desktop application for Mac OS, context menus for Dropbox should only appear when you're right clicking files in the Dropbox folder itself. You shouldn't get any Dropbox options for files outside the Dropbox folder.
- Walter
Dropbox Staff
Hey cloudstoragelover, sorry to hear you're having issues with this.
Can you please send us a screenshot of the app's exact status and version as shown in your menu bar?
Also, did you give Dropbox full disk access as outlined here?
For more information about the new desktop app on your Mac, you can have a look here.
I hope this helps and please keep me posted!
Thanks Walter. Here's the status/version, and full disk access was not enabled, but I enabled it and there's no change.
- Nancy
Hi from me as well, cloudstoragelover!
Just to make sure I get this right, you’re able to see syncing icons next to your Dropbox files on the app; it’s just the context menu options that don’t appear, when right clicking. Correct?
When quitting/relaunching your Finder, did you follow the exact steps showing below?
Click on the Apple logo located at the top-left of the screen.
Click on System Preferences.
Click on Extensions.
Click on Finder Extensions.
Only leave Dropbox Finder Integration ticked.
Once this is completed, close the window.
Click one more time on the Apple logo at the top-left of the screen.
Click on Force Quit.
Look for Finder on the list.
Click on Finder then Relaunch.
Used to be able to right click on an item and have a drop box menu show up to move it to drop box. upgraded to Sonoma OS on mackbook and now there is no right click option. Anyone have a fix?
- Hannah
Hey wtravlr1, thanks for reaching out to our Community.
Can you please confirm that you're on the new Dropbox for macOS version of our app (with the Dropbox folder located in ~/Library/CloudStorage)?
If that's the case, then this is the expected behavior, I'm afraid.
I've moved your post to a relevant thread, so make sure to check out the solution posted by Jay.
yes using the newest ios and os for dropbox. on mac Sonaoma and IOS 17.0.3. and the right click no longer works. Really like the ease of it instead of having to open two apps to transfer a file to drop box. I only transfer files as I need to and really used the right click. menu. Please put it back!
