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Bittobetty's avatar
Bittobetty
Explorer | Level 3
8 months ago

Some files stuck syncing on Mac 11.6 since March

Hi!   My issue is that some files have been permanently stuck syncing since at least March 20, 2024 on my computer. We are talking about under 100 files from millions. I'm running macOS Big Sur...
Desktop
dropbox business
Mac
Sync
  • Jay's avatar
    Jay
    8 months ago

    It does look like you have over 300k files in your Dropbox folder, which could be the reason for what you're experiencing, as the performance of the app can decrease over that amount of files.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi Bittobetty, thanks for messaging the Community.

 

Are these files in a specific folder, or randomly located on your account?

 

How large are the files you're trying to sync?

 

This will help me to assist further!

  • Bittobetty's avatar
    Bittobetty
    Explorer | Level 3
    8 months ago

    Hey Jay,

     

    Thanks for getting back to me.

     

    These are data files for an invoicing app, so they are in a specific folder. One is around 355 MB and the other is 122 MB.

     

     

    Thanks!

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Is the invoicing app currently open? Have you tried quitting that app entirely to see if this helps?

       

      Could you also check the bandwidth limit in the Dropbox desktop application preferences?

      • Bittobetty's avatar
        Bittobetty
        Explorer | Level 3
        8 months ago

        No, the app is not running, I have not started it since I noticed the syncing issue. 

         

        As for the bandwidth, currently there is no limit on the downloads and the upload rate is set to 'limit automatically'

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