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VAAust's avatar
VAAust
Helpful | Level 6
11 months ago
Solved

Some shared links have expired on my Basic account, even though I didn't set an expiration date

Hi, I've added a few shared folders, some with music files, one with two image file, and three with a single image file each.  The links to the three with a single image file have all expired, but AL...
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  • VAAust's avatar
    VAAust
    11 months ago

    Hi, I found the problem, and hopefully fixed it!  The URL's were the shortened ones, instead of the longer ones...  I can't remember if I saved the wrong ones, or they simply converted to the shorter ones within a week or two... though I'm sure I tested them whilst NOT logged in to my a/c...    If it happens again, I'll come back to this thread and we can see if there is indeed an issue with the Dropbox website... thanks! 🙂

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Thanks for the screenshot! It looks like this error is about the Dropbox website, and not the shared link necessarily. 

 

Can you send me one more screenshot of the shared link URL you’re getting this error for? I’d like to make sure there’s nothing wrong there.

VAAust's avatar
VAAust
Helpful | Level 6
11 months ago

Hi, I found the problem, and hopefully fixed it!  The URL's were the shortened ones, instead of the longer ones...  I can't remember if I saved the wrong ones, or they simply converted to the shorter ones within a week or two... though I'm sure I tested them whilst NOT logged in to my a/c...    If it happens again, I'll come back to this thread and we can see if there is indeed an issue with the Dropbox website... thanks! 🙂

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Awesome news VAAust!

     

    We'll be around in case you need us. Have a great Thursday! 

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