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Forum Discussion

sanchmo's avatar
sanchmo
New member | Level 2
4 years ago

STOP Dropbox from backing up external drive

I made the mistake of accepting a request from Dropbox to back up an external drive plugged into my Mac. I didn't stop to think the files in that drive were going to be huge video files that should N...
Computer Backup
Desktop
Mac
Sync
  • Hannah's avatar
    Hannah
    3 years ago

    Hey everyone!

     

    You should be able to find the steps on how to disable the external drive backup through the desktop application's preferences here.

     

    I hope this helps!

JMaldaner's avatar
JMaldaner
Helpful | Level 6
3 years ago

I have this EXACT same problem!!!

  • JMaldaner's avatar
    JMaldaner
    Helpful | Level 6
    3 years ago

    I followed your instruction and deleted the external HD from Dropbox. Because of the very large size of that external HD, my Dropbox account was more than maxed out and I got the corresponding error message that I need to upgrade. Now that I have deleted that external HD, will the space be reclaimed by Dropbox automatically? If so, I will be well within my plan's limits. 

    • JMaldaner's avatar
      JMaldaner
      Helpful | Level 6
      3 years ago

      UPDATE: I restarted my MAC and after a day, the files that were deleted, i.e. my external HD, have now been completely eliminated as pertaining to the space they were taking up. I am now well within my Basic Plan parameters!

      • nordlight's avatar
        nordlight
        New member | Level 2
        3 years ago

        I still have the same issue. I've deleted the external drive from dropbox, unistalled the app, restarted computer, installed app again and the sync of the external drive is waiting to resume. This is so annoying as I need to backup important files. Please advise on how to get dropbox working like normal again 

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