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thecaligirl's avatar
thecaligirl
New member | Level 2
8 months ago

Stuck in queue when uploading from the web

I was creating folders and uploading files all morning and then, suddenly...all of the new images I went to upload are stuck in queue. I realized some of us DropBox users have had the same problem (a...
Dropbox Basic
sync
upload
Web
Doug_Hills's avatar
Doug_Hills
New member | Level 1

I'm experiencing this very thing. My scenario, I've successfully uploaded two text files to a file on drobox's web ui drag-drop uploader. A non-text file, however, hangs forever. I've attempted this on chrome and edge. The file that won't make it in is a interview.bak. I wonder if Dropbox is making a fruitless attempt at a preview of the file or something. Instead of anything happening, I get UI elements intimating that my file is in a queue. Nothing ever happens with this file.

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
6 days ago

Thanks for bringing this to our attention, Doug_Hills.

Are you having this issue with other types of files or just this one?

Also, how large is the file you're trying to upload?

  • Doug_Hills's avatar
    Doug_Hills
    New member | Level 1
    6 days ago

    This is the only file that has given me this issue. It is about 4MB. Thanks for responding!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      6 days ago

      Thanks for the update, Doug!

      Instead of dragging the file to the website, can you choose to manually upload it by clicking on the "upload or drop" button, then on "file" and then choosing it from your computer?

      Does that give you a different behavior?

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