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Lordnine's avatar
Lordnine
Helpful | Level 6
2 years ago

Suddenly slow upload speeds

As of today, I am getting incredibly slow upload speeds. It is currently maxing out at about 50kb/s and most of the time it is lower. I typically get 5+mb/s.   Nothing on my end has changed and it ...
desktop
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upload
Web
  • Lordnine's avatar
    Lordnine
    2 years ago

    I just want to update that I found a solution after being given a suggestion elsewhere as it might help others. I was told to delete my Killer Ethernet Performance Driver Suite as apparently they are known to act up.  Doing so immediately fixed the problem. I am back to almost instant upload speeds.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Lordnine, sorry to hear about this.

 

Could you reboot your computer and internet router and let us know if it helped improve matters at all?

 

If not, could you clarify your device's OS version and the version of the desktop app you're using there?

 

Any additional information is more than welcome!

  • Lordnine's avatar
    Lordnine
    Helpful | Level 6
    2 years ago

    I have tried rebooting both computer and router but no success. I tried uploading a file to my Google drive and it took about 15 seconds. Dropbox is telling me the same file will take about 40 hours to upload.

    The App is 184.4.6543. My OS is Windows 11 Home.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      I see, thanks for the additional information Lordnine 

       

      Could you update to the latest version of the app from this page directly and let me know how it goes? 

      • Lordnine's avatar
        Lordnine
        Helpful | Level 6
        2 years ago

        It may be a coincidence, but it seems worse now. Previously I was getting fluctuations between 15-50 kb, now it is maxing out at 12kb.

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