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Forum Discussion

DroppedbyDb's avatar
DroppedbyDb
New member | Level 2
3 years ago

Sync issue has destroyed my whole Dropbox folder

For the second time this year I was unaware that my files were not synchronizing. Hovering over the toolbar icon to see the sync status was not possible this time as it had disappeared!
Downloaded Dropbox again. It failed to launch.
Uninstalled. It failed to Uninstall.
Deleted all folders and registry items.
Downloaded Dropbox again. It failed to launch.
Tried to find solutions online, there is no customer support! Sales tell me I can upgrade, but no offer of tech support! 
So I am stuck, having lost my files, spent 24 hours trying to fix, and looking at no way of getting access to Dropbox ever again.
Looking at alternatives like Box but that's not going to restore my files. Not happy!

Desktop
Sync
  • DroppedbyDb's avatar
    DroppedbyDb
    3 years ago

    Thanks Jay,
    I had done all that and was stuck in limbo.
    But, I literally walked away for the weekend and reinstalled when i came back.
    It worked...I have the toolbar icon that tells me the synch is up to date and everything looks fine (except the files I created last week, which are lost).

    I was just getting used to Icedrive, but will stick with Dropbox until the free version is no longer available.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi DroppedbyDb, thanks for bringing this to our attention.

     

    It sounds like the Dropbox desktop application wasn't able to sync for some reason. 

     

    If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

     

    This will help me to assist further!

    • DroppedbyDb's avatar
      DroppedbyDb
      New member | Level 2
      3 years ago

      Thanks Jay,
      I had done all that and was stuck in limbo.
      But, I literally walked away for the weekend and reinstalled when i came back.
      It worked...I have the toolbar icon that tells me the synch is up to date and everything looks fine (except the files I created last week, which are lost).

      I was just getting used to Icedrive, but will stick with Dropbox until the free version is no longer available.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        I'm glad to hear that the app has started syncing again on your device.

         

        If you need any further assistance in the future, please let me know!

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