You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

JenniferSC's avatar
JenniferSC
Explorer | Level 3
2 years ago

"Syncing has been disabled due to an error." on the Dropbox desktop app

The new update of DropBox has screwed my computer. It won't sync, and it's taking up all of my disc space so I can't run most of the programs on my computer. "Syncing has been disabled due to an erro...
Desktop
Dropbox Pro
Error Messages
Sync
  • Bikerich's avatar
    Bikerich
    2 years ago
    Thanks. I updated the desktop app and now everything works
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey JenniferSC, sorry to see you're having trouble with the Dropbox application, but let's look into it.

 

Would you mind sending us a screenshot of the error you're getting, so we can check it out?

 

Also, what's the sync status and version of the Dropbox application, as it appears, when you hover your mouse over your Dropbox icon?

 

And have you tried reaching out to our support team directly for assistance with this issue?

 

Keep me posted.

JenniferSC's avatar
JenniferSC
Explorer | Level 3
2 years ago

That's from the finder window.

Dropbox icon is gone — I can't seem to get it back.

 

You're the only person I've talked to. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi JenniferSC, thanks for the screenshot! 

     

    Have you tried uninstalling, and re-installing the app, by any chance? If not, can you give it a go? 

    • JenniferSC's avatar
      JenniferSC
      Explorer | Level 3
      2 years ago

      I did do that yesterday. Not sure what happened, but today it's syncing again.

      Gotta say, this update transition has been awful. I'm not sure what has happened, but I have no space on my computer — I can't run my email program, or any of my adobe programs because there's no disk space. I can hardly run my browser. I think that Dropbox is taking it all up as it re-syncs all my files. Well into day 2 of this, and it still has 32,000 files to index.

      If I had known it was going to be such a pain, I would have waited until I had a few days when I didn't need my computer as much. Not impressed. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey JenniferSC, you mentioned that the app is still indexing files, which is normal during our migration. 

         

        Do you notice the number decreasing? 

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