You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

JenniferSC's avatar
JenniferSC
Explorer | Level 3
2 years ago

"Syncing has been disabled due to an error." on the Dropbox desktop app

The new update of DropBox has screwed my computer. It won't sync, and it's taking up all of my disc space so I can't run most of the programs on my computer. "Syncing has been disabled due to an erro...
Desktop
Dropbox Pro
Error Messages
Sync
  • Bikerich's avatar
    Bikerich
    2 years ago
    Thanks. I updated the desktop app and now everything works
JenniferSC's avatar
JenniferSC
Explorer | Level 3

That's from the finder window.

Dropbox icon is gone — I can't seem to get it back.

 

You're the only person I've talked to. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi JenniferSC, thanks for the screenshot! 

 

Have you tried uninstalling, and re-installing the app, by any chance? If not, can you give it a go? 

  • JenniferSC's avatar
    JenniferSC
    Explorer | Level 3
    2 years ago

    I did do that yesterday. Not sure what happened, but today it's syncing again.

    Gotta say, this update transition has been awful. I'm not sure what has happened, but I have no space on my computer — I can't run my email program, or any of my adobe programs because there's no disk space. I can hardly run my browser. I think that Dropbox is taking it all up as it re-syncs all my files. Well into day 2 of this, and it still has 32,000 files to index.

    If I had known it was going to be such a pain, I would have waited until I had a few days when I didn't need my computer as much. Not impressed. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey JenniferSC, you mentioned that the app is still indexing files, which is normal during our migration. 

       

      Do you notice the number decreasing? 

      • JenniferSC's avatar
        JenniferSC
        Explorer | Level 3
        2 years ago

        No. It stalled. And after several hours (of not being able to use my computer because there is apparently no scratch disk space, which has NEVER been a problem before), I deleted it and downloaded it again, which has moved a whole bunch of my files, and now I can't find things, and my Dropbox is not the new version, which means at some point I'm going to have to do this all again.

        This has been a **bleep**ty day.

         

        Dropbox was working perfectly before yesterday.

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