We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Jess1234's avatar
Jess1234
New member | Level 2
10 months ago

'Syncing is paused while a file in this folder is open. close the program using this file', why?

Hello, I have added dropbox to my desktop but it keeps coming up with 'Sync issues', when I clock on the issue it says 'Syncing is paused while a file in this folder is open. close the program using ...
Desktop
Error Messages
Sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Jess1234, thanks for bringing this to our attention.

 

It sounds like there is still a program open that is keeping the Dropbox app from syncing. Could you first try quitting the Dropbox desktop application, and then all open apps on your computer.

 

Once every app in the background and menu bar/system tray has been quit, then try re-opening the Dropbox desktop application again.

 

Keep me posted!

Valeri1111's avatar
Valeri1111
Explorer | Level 4
10 months ago

I have the same issue with multiple users. I have completed those troubleshooting steps but the issue is still presenting. Please advise.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi Valeri1111, thanks for the info. as you've already tried the previous steps, I'd recommend contacting our support team directly for them to investigate in more detail.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!