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Forum Discussion

Jess1234's avatar
Jess1234
New member | Level 2
10 months ago

'Syncing is paused while a file in this folder is open. close the program using this file', why?

Hello, I have added dropbox to my desktop but it keeps coming up with 'Sync issues', when I clock on the issue it says 'Syncing is paused while a file in this folder is open. close the program using ...
Desktop
Error Messages
Sync
Valeri1111's avatar
Valeri1111
Explorer | Level 4

I have the same issue with multiple users. I have completed those troubleshooting steps but the issue is still presenting. Please advise.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi Valeri1111, thanks for the info. as you've already tried the previous steps, I'd recommend contacting our support team directly for them to investigate in more detail.

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