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Forum Discussion

Jess1234's avatar
Jess1234
New member | Level 2
10 months ago

'Syncing is paused while a file in this folder is open. close the program using this file', why?

Hello, I have added dropbox to my desktop but it keeps coming up with 'Sync issues', when I clock on the issue it says 'Syncing is paused while a file in this folder is open. close the program using ...
Desktop
Error Messages
Sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Jess1234, thanks for bringing this to our attention.

 

It sounds like there is still a program open that is keeping the Dropbox app from syncing. Could you first try quitting the Dropbox desktop application, and then all open apps on your computer.

 

Once every app in the background and menu bar/system tray has been quit, then try re-opening the Dropbox desktop application again.

 

Keep me posted!

amcsi's avatar
amcsi
Explorer | Level 4
9 months ago

I am also getting this same issue, though I haven't tried reinstalling yet. Though by the sounds of it, it's not worth trying :S

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Thanks for letting us know about this, amcsi, and sorry to see that you're having this issue.

     

    Can you let us know if you've tried the troubleshooting steps in this thread?

     

    Does restarting the computer and the Dropbox app help at all?

    • amcsi's avatar
      amcsi
      Explorer | Level 4
      9 months ago

      Hi Hannah,

       

      I tried restarting the computer. I didn't exit every application in my Windows (which would be troublesome), but I exited the app that's responsible for the file in question. They did not help.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hey amcsi! Are you getting this error for a specific application or for other ones, too? Can you send me a screenshot of what you’re seeing?

  • kiliankleemann's avatar
    kiliankleemann
    New member | Level 2
    8 months ago

    I tried and it doenst work.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hey kiliankleemann, thanks for the nudge here.

       

      Can you let us know which steps you've tried so far?

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