We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Jess1234
10 months agoNew member | Level 2
'Syncing is paused while a file in this folder is open. close the program using this file', why?
Hello, I have added dropbox to my desktop but it keeps coming up with 'Sync issues', when I clock on the issue it says 'Syncing is paused while a file in this folder is open. close the program using ...
Megan
Dropbox Staff
Hi srikanth44, let's see what we can find together on this!
It sounds like there is still a program open that is keeping the Dropbox app from syncing. Could you first try quitting the Dropbox desktop application, and then all open apps on your computer?
Once every app in the background and menu bar/system tray has been quit, then try re-opening the Dropbox desktop application again.
Keep me posted!
Front D.2
4 months agoHelpful | Level 7
I'm randomly getting this error on files. They are not open. I save the file out from my render program as usual. In the end, I just opened it in Photoshop and saved it as a Jpeg, which immediately synced. Meanwhile, the PNG is still stuck. The last time this happened, it just went through within an hour or so without my intervention. I have saved dozens of files in exactly the same way today with no issues. I tried opening the PNG in Photoshop and saving it over itself, and that also synced right away. Neither of these things would seem likely to me if the file was genuinely in use by an app. But it aslo makes no sense that it would randomly be in use.
- Hannah4 months agoDropbox Staff
Thanks for the nudge here, Front D.2.
It might seem small, but have you tried to restart your computer, to see if that helps at all?
- Front D.24 months agoHelpful | Level 7
No, I'm in the middle of work, unfortunately. But I can certainly try that later. It has, in fact, just happened again. Again, I opened and resaved the PNG in Photoshop over the original file, and it synced immediately. I also saved another render image two minutes later, and it was fine. It's not consistent.
- Front D.24 months agoHelpful | Level 7
For context, each time I have the error, which has only been a few times and only recently, it has been noticed on an image saved from Foundry Modo on my Windows machine. I cannot rule that out as a factor. It may be happening on the Mac as well but it has not been noticed. I tend to render on the Windows box and shift to the Mac not the other way around. As the stall seems to have resolved itself eventually, at least once or twice, and it is not consistent it's hard to say. I do not have my Mac and Windows machines networked.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!