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Forum Discussion
Solved
Syncing issues - stuck on indexing
For the last few weeks Dropbox on my MacBook Air M1 has been stuck on indexing and has not synced since the beginning of August
Things I have checked:
my system is MacOS 13.1 - up to date
m...
Eventually I found a workaround with regards getting live support.
Andrea helped me with a diagnosis and had a resolution and guided me through it all.
This involved going into Terminal and entering the text provided.
Not a simple solution, so all the more credit to Andrea
To note: this would never have been solved using email, with the current response times.
Thanks Andrea!
Yes -- I have enabled full disk access for Dropbox
I restarted
I then fixed the hard links and permissions
it is still indexing
Jay
Dropbox Staff
Dropbox StaffCould you try fully rebooting your machine, if you haven't done so already?
Thanks but I tried that and it did not work
Please could i have a support number that I can call so we can solve this more efficiently?
- Jay
Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.
Feel free to contact the support team using this link for them to look into this in more detail.
thank you for responding
however I have sent three messages to the email link and so far not had any response at all - even after the 24 hours stated
the issue remains unresolved
what other solutions for support are there?
