You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

PJG343's avatar
PJG343
New member | Level 1
24 hours ago

The Dropbox app on my Mac computer is not syncing

I'm on a desktop Mac.  Got a new iPhone today and had to enable 2FA.  Since I did that, my Dropbox is not syncing on my desktop. It says it's Syncing but it's not spinning and nothing is happening....
Desktop
Mac
Sync
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
20 hours ago

Thanks for letting us know about this, PJG343.

I don't think enabling 2FA on your Dropbox account has something to do with this, but let's see what we can find out.

Can you please hover over the Dropbox icon in your menu bar to see what the sync status and version of the app is?

Also, what is your macOS version?

Keep me posted and we'll go from there.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!