Forum Discussion

funwin's avatar
funwin
Helpful | Level 6
3 months ago

The Dropbox desktop app gets stuck syncing for the team on MacOS

To clarify, dropbox works 95% of the time, so it's not a sync issue. But for me and my whole dropbox team, roughly once or twice a day, dropbox completely binds up.  For example, I have double cli...
Apple
Beta build
desktop
Mac
sync
funwin's avatar
funwin
Helpful | Level 6
3 months ago

It's a Mac Studio, M2 Ultra running Sonoma 14.6.1 with 192GB or ram so surely cant be the computer spec. Dropbox is v212.4.5767 

Usual steps I try are:

1 - pause and restart the sync. 
2 - If that doesnt work, I restart dropbox 

I suppose I could restart the computer next time to see. If it happens today I will see if a restart fixes it

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Yes please funwin. 

We would appreciate it if you did, just to have a clear insight as to the exact behavior there.

However, your troubleshooting on this is also what I'd suggest on my end, good catch there. 

  • funwin's avatar
    funwin
    Helpful | Level 6
    3 months ago

    It's happening now. It's been stuck syncing for over an hour with no indication it's doing anything at all. No download rate, no file progress. Tried pausing and restarting the syncing, nothing. 

    This time is on the laptop. 

    I have two screenshots but the attach button doesnt do anything. The can be found here - edit, i cant do a link using the editor due to an invalid html tag. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Thanks for that, funwin.

      I uploaded your screenshots and removed your link, to avoid traffic in your account.

      Have you restarted your computer to see if it helps after all?

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