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Forum Discussion

Ccseven's avatar
Ccseven
Helpful | Level 5
2 years ago

The syncing is disabled due to an error

My dropbox app on Mac(MacOS Ventura 13.4.1) cannot sync any file; I tried the following solutions: 1. Restart the Mac, cannot work; 2. Uninstall the Dropbox and install the latest version, cannot w...
Desktop
Mac
Sync
  • Ccseven's avatar
    Ccseven
    2 years ago

    Hi Walter,

    Thanks for your reply; I tried it today again, downloaded the new dropbox desktop app, now it works....

     

    It is wired, but finally fixed!

    Thanks!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Thanks for the nudge Ccseven 

 

Could you try the offline installer from this page and let me know how it goes?

 

If you end up with an error, please send us a screenshot so that we can have a visual too. 

Ccseven's avatar
Ccseven
Helpful | Level 5
2 years ago

 

Hi,

 

Everytime I download the new app, it runs normally, but after few days, the error happens again. Same this time. I will wait and see what will happen in the following days.

  • Ccseven's avatar
    Ccseven
    Helpful | Level 5
    2 years ago

    Hi,

     

    This issue happen, I am now trying to download again,,,

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the nudge Ccseven 

       

      If you're still experiencing this, could you send us a screenshot of the error you get so that we can have a visual too?

      • Ccseven's avatar
        Ccseven
        Helpful | Level 5
        2 years ago

        Hi,

         

        I re-download the app, and set most of the folder online only, now the same error is not showing again (at least currently...)

        The screenshot is same as I shared before, hopefully it would not exist again..

         

        Thanks!

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