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Forum Discussion

plambeth06's avatar
plambeth06
New member | Level 1
23 days ago

There is a Dropbox Transfer on my account that I didn't send

I got an email that I sent a file transfer.  I did not create this transfer nor the file.

I got an email that I had recieved a file transfer from me.  Again I did not send.

No one else has access to my account. I did a "security check" and changed my password just in case.

I am concerned that it looks like someone used my account to create a transfer

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi plambeth06, thanks for bringing this to our attention.

     

    Do you see the Dropbox Transfer on this page on your account?

     

    Is your device logged into any other devices or browsers according to this page?

     

    This will help me to assist further!

  • plambeth06's avatar
    plambeth06
    New member | Level 1

    No I do not see the transfer in my account

    No other devices should have access to my account, this is what is scary about this happening.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hey plambeth06, let me also jump in here! 

      You did great in checking your Security page first.

      I'd also suggest that you take a look at your account's Events page. The Events page gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders. 

      That way you'll have a general idea of your content, and what happened there.

      • plambeth06's avatar
        plambeth06
        New member | Level 1

        Thank you I checked my events and there is nothing from 12/4 when this happened. But the emails look valid from dropbox and information is "relevant" but I did not create a file or create a transfer

        Here is screen shot of my events, nothing from 12/4



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