We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Time Left in Sync has been removed from the desktop app
The dropbox menu bar app has stopped showing the time left in the current sync in the bottom of the window. It shows a seemingly irrelevant progress bar but even hovering over that does not tell me t...
LuisA1
Dropbox Staff
Dropbox StaffHi, LuisA1.
Thank you for your reply. It's good news to people on Dropbox that this feature is coming back, but I want to point out that your visit to this issue was the FIRST TIME since March 29 that an employee of Dropbox bothered to come here and talk to us.
As a result, several of us, including me, have signed on with a competing service (Sync) that offers more space for the same money and has a time-to-sync notification.
In addition to writing here, we have tried to deal with tech support and beg them to bring this issue to your team. Their explanations for the change were not satisfactory and they have little empowerment to do anything real to help us.
Feel free to reach out again to discuss this breach of trust and appropriate customer service that has caused many to jump ship.
While at the moment I remain a member of Dropbox as well, my intention is to transition to Sync over a short while. This would NOT HAVE HAPPENED if your team had responded sooner to this.
Totaly agree ElJayBronxNY! Months, hundreds of comments and 9,000 views of this thread - not to mentinoed the hours each of us spent to the online chats reps - later, we *finally* get a response to an insane issue that should never have been an issue at all. I think it all begs the questions that we'd all love to know, why on earth would the application team remove the feature that many rely upon in the first instance? Still giving sync a trial anyway as this whole thing has made me lose confidence in db.
- Emma
Community Manager
LuisA1 wrote:
Hi all,
I've checked with the team and this has been released to the current stable version v73.
It is available now for download, but your devices should also automatically be updated to this version soon.
Thanks once again for your patience and feedback!
May 15th :
I'm saving the kind words and thanks for that upcoming day.
If you're dying to get the time left to sync back you can download and install the next Beta version. I just have and it's so nice to see time to sync back. You can get it here:
https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-73-3-94/m-p/343959#M5275
Too little, too late. I've moved on to Sync.com.
Twice as much space for same price.
Faster uploads. And doesn't drop downloads from website files. Spent much of yesterday dealing with failing dropbox downloads from cloud. Ugh.
I note that Emma from Dropbox wrote in May that this feature was released in version 73, however I am not seeing it with my current version 77. I have just been advised by a Dropbox Support adviser that it was never actually implemented, could I therefore ask if anyone is aware when it is likely to be released?
It is, in fact, in my current version (77.4) and has been for some time.
- So when exactly is this coming back? I’ve noticed that even the syncing bar has disappeared so things appear to have only gotten worse. I realise your coders work hard, but why take away something that worked (even if slightly inaccurate) and take months and months to reinstate it. This is literally the only feature I care about on Dropbox. And no, I don’t want to use it within the browser, Desktop is best for the large files I send.
I have the same problem, this is extremely inconvenient for my buisiness needs, please bring back this feature
- That's great 'n all but it still hasn't happened and it needs to happen now, not after breakfast, not after CSI, NOW!! It is utterly beyond comprehension how anybody could have imagined that stripping the UI of its most valuable piece of in flight information only to replace it with a "progress bar" that only tells you that "er..... like ... something's happening dude.... but.... that's all I can tell you..... so check back with me in a few minutes and .... maybe ..... you know.... I'll have moved a bit...... or not...... whatever" It just screams loud and clear that DropBox developers (and their line managers) are a bunch of pale sun-starved millennial propellerheads who all got excellent grades at school and all think they're the bomb but have absolutely no idea what their product actually does and how their customers actually interact with it. It wasn't broke. It didn't need fixing. Now it does so GET IT DONE. NOW!!!!!!!!! Before this turns into your "New Coke" moment.
Hi. Thanks for the updates and information. As a user of the free version as I do not have too many files to upload at a time I did and do miss the toiming feature that was showing on the Dropbox icon in the windows task bar as it does make it easy for quick reference. However I have played around more with Dropbox and "discovered" , and much to my surprise that no one had mentioned it, that if you actually go to Dropboc.com via the link showing the world globe and use the Upload File/Folder function you will get the estimated time appearig in the bar at the bottom of the page. As mentioned above having it available on the icon would be best, but it is still available using another process. See links below.
https://www.dropbox.com/s/ohrntox0cisvd56/Dropbox.jpg?dl=0
https://www.dropbox.com/s/roxqsvlghsyf4xa/Dropbox1.jpg?dl=0
- Mandelko
Yes, I think most of us are aware of this. Although this completely defeats the purpose of using Dropbox for a lot of people I know (myself included), where we use it as an integrated part of our file systems, so the upload/download part is automatic.
I feel I need to clarify this, because I don’t want anyone responsible at Dropbox to take a look at this thread and say, “but it’s still available, use it that way!”
It might be valid, if you have occasional file transfers, I’m syncing thousands of files on a daily basis, this “product” is seriously crippled in this state.
druidbox Team
What about offering an apology for us, this “yeah, we heard you, thanks for the feedback, very much appreciated” BS is so sad to read, it’s been months that this had been f*cked up, and I’m having an annual subscription, so opting out is not as fast for me. Oh, “discounts”, you were saying? In my dreams, I guess, it is very clear at this point that your “customers” equal the “cash cows” cell in the quarterly report...
Well I'm stunned. On the one hand, yes it's great that Dropbox actually seemed to have listened, it's coming back and maybe I'll get some sleep now, however, on the other hand, I can't believe this happened in the first place and that Dropbox have been so lax in dealing with the issue and the ridiculous amount of distressed people posting on this thread. The thanks we finally got for our feedback was nice, but an apology for the massive inconvenience this has caused so many users would have been nicer. I sincerely hope the genius who came up with the idea of removing it has been fired.
It has been months, hundreds of comments here, and thousands of views — no new update and the time to sync is still broken. Looks like Dropbox doesn't care anymore!
After years of using Dropbox, I probably will also be switching away now.
Can you tell us when the fix will be out?
I've been putting up with this for months and can't believe there's no word from DB. I upload huge video files for clients and now I literally have to just remember I was uploading and when to check back to see if it's done. Can't believe they removed a STANDARD feature like this and have been so slow to respond with a fix.
Why is it so annoying? I used to be able to message a client with the link and say 'download will be available in 20 minutes'. Now? 'download will be available AT SOME POINT IN THE FUTURE BUT I HAVE NO FREAKING IDEA WHEN BECAUSE ALL I SEE IS A **bleep** BITRATE WHICH TELLS ME NOTHING'
Add me to the list of users switching to Sync. I'm not enraged at this, but the lack of efficient customer support and then watching you post about getting a "Customers' Choice" on twitter made me realize I have no bussiness in here.
Is there a date for the update? Also there is a problem with the upload speeds, they are slow and unreliable, if you upload a lot of files it becomes extremly slow at the end. I found that restarting the app speeds things up for a while.
For one glorious upload today, the time remaining feature was back. But everything since then has had it missing. Hopefully this means it's actively in the process of being fixed. Not holding my breath, though.
It's the 10th of May and I'm still waiting for this feature to be restored.
I'm a freelance news camera operator trying to upload a 16GB rushes package for today's broadcasts and the media manager wants to know when they'll get the package... hey Dropbox what do I tell them????
Dropbox, you're costing me my reputation & livelyhood, get this sorted now!!
When is the new updsate due? Thanks
Dear Community,
until recently, my upload was always in minutes / seconds indicating how long the upload still takes. Since today I see that the upload is shown in KB / Sec.
Does anyone know how I change that back to min / sec?
Thanks!
