You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

oreosmeow's avatar
oreosmeow
Explorer | Level 3
6 months ago

The Dropbox app doesn't launch automatically every time I restart my Win11 computer.

I recently got a new laptop with Win11 on it. Got the Dropbox app installed, synced, etc. 

 

When I shut down the computer, then turn it back on, the DB app is no longer available in my system tray, and I have to reinstall. That works, but it's a pain in the butt.

Is there a setting in Windows11 that I need to set? Or in the DB App, that I missed? In General Preferences, I have the "Open Dropbox upon startup slider to the left.

  • Hi oreosmeow, can you try going into Dropbox preferences and changing the "Open Dropbox upon startup" slider to the right (instead of the left), and see if that fixes it?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi there oreosmeow - sorry to hear about this.

     

    Can you please let us know if the app does indeed get uninstalled when you shut down your laptop or if it's the app's icon missing from your task bar? If you search for the app after rebooting your computer, does it show up at all?

     

    Also, do you have any security programs that might be causing issues by the way?

     

    Let us know more and we'll take it from there. 

    • oreosmeow's avatar
      oreosmeow
      Explorer | Level 3

      Hi Walter, thanks for getting back to me.

       

      After I wrote that first post, I did a restart and Dropbox is still in my program files that could be uninstalled. So, I guess that it's just the icon that disappears.

       

      And I'm running the same variations of Norton that I ran on my Win10 laptop and had no issues there.  Of course, that's not to say that there are issues that Norton's causing now on Win11. I did have to reinstall all my software, though, and have had no problems running any of those.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        In that case, could you try disabling it temporarily and let us know if the issue persists oreosmeow ?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!