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ImgnPixel's avatar
ImgnPixel
Explorer | Level 4
5 days ago

Two people icon on a folder that is not shared

Hi everyone, I need some help clarifying an issue with a folder on my Dropbox account. Here’s the situation: I have a root folder that I haven’t shared with anyone, and when I check the sharing a...
Shared Folders
Rich's avatar
Rich
Icon for Super User II rankSuper User II
ImgnPixel wrote:

However, the folder icon still shows the two silhouettes of people (the shared folder icon), even though I’ve removed all access.

The folder is still shared, with you as the only member. You need to unshare the folder.

ImgnPixel's avatar
ImgnPixel
Explorer | Level 4
4 days ago

I created the folder, but it doesn’t give me the option to unshare it. I’ve followed the link and steps in the article you provided, but the options aren’t available.

 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 days ago

    Hey ImgnPixel, sorry for jumping in. To make sure I got it right, this folder isn’t saved within another shared folder, correct? 

    Are you still unable to see the “Unshare” button even on another browser?

    • ImgnPixel's avatar
      ImgnPixel
      Explorer | Level 4
      3 days ago

      Hi Nancy, the folder isn’t saved within another shared folder. It’s actually a root folder on my Dropbox account. I’m still unable to see the “unshare” button.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 days ago

        Hey ImgnPixel - does this persist after clearing your browser's cache or on another browser? 

         

        Also, do you see the folder listed in your sharing tab perhaps?

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