Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆

Forum Discussion

JLP4's avatar
JLP4
Explorer | Level 3
3 years ago
Solved

Unable to remove user from shared folder.

Hello,   I have a user that I'm trying to remove but can't. The email address that is associated has a # at the end.   Thank you.    
Share
Shared Folders
  • Megan's avatar
    Megan
    3 years ago

    Hey JLP4, at the moment, and since the user has deleted their own Dropbox account, you can't delete remove them off of the shared folder. 

     

    I'll forward your feedback on this to the appropriate areas so we can continue to improve.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi JLP4, how are you today?

 

Is the user that you're trying to delete, the third one shown in the screenshot? If so, it seems they have deleted their Dropbox account, which would explain why you might be having trouble with it. 

 

Can you double check with them, and ask if that's the case? 

 

Keep me posted, and we'll take it from there.

JLP4's avatar
JLP4
Explorer | Level 3
3 years ago

Hi Megan,

I'm doing fine.

How would I remove them?  They are no longer part of our group.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey JLP4, at the moment, and since the user has deleted their own Dropbox account, you can't delete remove them off of the shared folder. 

     

    I'll forward your feedback on this to the appropriate areas so we can continue to improve.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions