Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

Kashiwa14's avatar
Kashiwa14
Explorer | Level 3
5 months ago

Uploading images/videos from iPhone resets the name to today's date instead of its creation date

Hello Dear Dropbox-Team,   I find it very useful that Dropbox changes the names of my images and videos to this uniform format "[Foto|Video] DD.MM.YY, HH MM SS.[jpg|png|mp4|...]" when I upload th...
iOS
Mobile
upload
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey Kashiwa14, welcome to our Community.

 

Are the images/videos that show these two different behaviors uploaded the same way to your Dropbox?

 

Or are you perhaps using both the Camera Uploads feature and manual uploads, and these two show different behaviors?

 

Keep me posted.

Kashiwa14's avatar
Kashiwa14
Explorer | Level 3
5 months ago

Hi Hannah,

 

I only used the upload functionality via the client.

 

Kind regards

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    It sounds like you're manually uploading your files, but just to be clear, when you say client, you mean the Dropbox mobile app on your iOS device Kashiwa14?

    Are you using the camera uploads or the naming conventions feature by any chance? 

    • Kashiwa14's avatar
      Kashiwa14
      Explorer | Level 3
      5 months ago

      Hi,

      yes, I manually upload them and yes, I mean the mobile app. I choose my images/videos out of the app. When I save my images from my iPhone proprietary photos album, the naming convention I described above will not be applied. That is why I upload my images/videos right from within the Dropbox App.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Hi Kashiwa14, when uploading images or video, what is the exact option you're choosing to upload in the mobile app?  

         

        Are you selecting the 'Upload photos' option or the 'Upload files' option?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions