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Forum Discussion
Very slow syncing on Windows computer
Hi,
I have been a Dropbox user since it is lunched. I have never had an issue with upload or download speeds. Recently for the last month I am having trouble uploading my files. It takes 10-20 times more time to upload. Sometimes more.
I check my internet speed and there is no issue with my upload speed. I also know there is no problem because when I use WeTransfer or other file sharing apps it goes up super fast.
I also check the network settings and there is no bandwidth limitations there too.
I have talked with support and they told me to restart my modem and I have done it 3 times and still no improvement.
One thing I notice is when I resume synching and check my speed again it drops significantly. So it does use my bandwidth but it doesn't translate into the speed it suppose to have.
This is a very big issue for me, I use Dropbox for work constantly and this has to be resolved.
Thank you for help!
- Hannah
Dropbox Staff
Thanks for bringing this to our attention, UsluA.
This can definitely be frustrating, so let's see what we can find.
First of all, can you please give us the ticket number for your communication with our support team?
Have you also restarted the Dropbox app and your computer to see if that helps?
Thanks.
Thank you for quick reaction!
My ticket number was Ticket #24719462
This issue is more than a month problem, during this time I have restarted both my computer and Dropbox many times.
Best regards,
Ahmet
- Hannah
Thanks for the update and the ticket number, UsluA.
I see that the agent working on your case asked you to update her in case the troubleshooting steps didn't work, but since you didn't reply, the ticket closed from inactivity.
Since the issue persists, I'd suggest replying back to her email; even though the ticket is closed, you should be able to reply, which will create a follow-up ticket for our team.
They have access to account specific info, so they'll be able to assist you faster.
Let us know when you have an update or when the issue is resolved!
