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raniabys's avatar
raniabys
New member | Level 1
11 hours ago

Video preview from shared link freezing in Chrome but not in Safari

Hi Dropbox Community, I’m experiencing an issue with video playback on a Dropbox-shared link in Chrome. Here’s what’s happening: When I open the link in Chrome, the video plays but intermittent...
Preview
Shared Links
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 hours ago

Sorry to hear about this, raniabys.

If the preview works correctly on Safari, then it does seem to be a browser related issue.

What if you open the link on Incognito? What do you see then?

Also, which version of Chrome are you using?

Let me know and we'll go from there.

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