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Forum Discussion
Video upload from a mobile, blocked
I'm trying to upload a video from a mobile, but it is stopped saying the dropbox is full. It was almost full when I tried the first time, but I have made some cleaning and I have now 6 GB available. ...
Hi gregorio_escalada, glad everything is resolved!
If you need anything else, you know where to find us!
Thanks for such a fast answer. I'm trying to uploaad from the Dropbox app the the mobile. I haave not tried to clean the app cache, I'm afraid losing the file, because now I can only find it in the dropbox trying to make the upload
Hannah
Dropbox Staff
Dropbox StaffHey gregorio_escalada, sorry to jump in here!
Can you please send us a screenshot, showing where you're able to find the video?
This is the sequence. In the dropbox app the file is in red, with a message that "The file cannot be upload. The account...". Then I have the option to retry, and I get a notification of the dropbox account is full, and the same first situation.
Hello again. I've installed a file manager in the mobile, and I have found the blocked file. The Dropbox app was right, the video is 8GB large, so I don't have space enough in my account. Thank you for your time, and sorry for the problem. Have a nice day
- Megan
Hi gregorio_escalada, glad everything is resolved!
If you need anything else, you know where to find us!
