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gregorio_escalada's avatar
gregorio_escalada
New member | Level 2
2 years ago

Video upload from a mobile, blocked

I'm trying to upload a video from a mobile, but it is stopped saying the dropbox is full. It was almost full when I tried the first time, but I have made some cleaning and I have now 6 GB available. ...
Dropbox Basic
Mobile
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upload
  • Megan's avatar
    Megan
    2 years ago

    Hi gregorio_escalada, glad everything is resolved!
     

    If you need anything else, you know where to find us!

gregorio_escalada's avatar
gregorio_escalada
New member | Level 2

Thanks for such a fast answer. I'm trying to uploaad from the Dropbox app the the mobile. I haave not tried to clean the app cache, I'm afraid losing the file, because now I can only find it in the dropbox trying to make the upload

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey gregorio_escalada, sorry to jump in here!

 

Can you please send us a screenshot, showing where you're able to find the video?

  • gregorio_escalada's avatar
    gregorio_escalada
    New member | Level 2
    2 years ago

    This is the sequence. In the dropbox app the file is in red, with a message that "The file cannot be upload. The account...". Then I have the option to retry, and I get a notification of the dropbox account is full, and the same first situation.

    • gregorio_escalada's avatar
      gregorio_escalada
      New member | Level 2
      2 years ago

      Hello again. I've installed a file manager in the mobile, and I have found the blocked file. The Dropbox app was right, the video is 8GB large, so I don't have space enough in my account. Thank you for your time, and sorry for the problem. Have a nice day

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi gregorio_escalada, glad everything is resolved!
         

        If you need anything else, you know where to find us!

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