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kbblack's avatar
kbblack
Helpful | Level 6
2 years ago

Videos Automatically convert from .mov to .mp4

Does anyone know how to stop Dropbox from converting videos (that are uploaded by me or sent to me ) from .mov to .mp4? It is happening automatically and I do not need them converted.   Thank you...
  • kbblack's avatar
    kbblack
    2 years ago

    Hi

    It was happening if I or anyone else uploaded from their phone or computer. I tried both as well. I managed to shut it off with the clue given me in the previous response. It seems that when I made the folder, it automatically included a rule to convert any video from .mov to .mp4. Not sure why, I did not set. that up. Maybe it is a default?

    Thank you!

    Ken

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