Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆

Forum Discussion

jsnyc7's avatar
jsnyc7
New member | Level 2
2 days ago

We can no longer add an expiration date or password for our shared links on Family.

Hello,

We used to be able to set a password or expiry time for shared files and folders in Dropbox Family. Now this this has been disabled with a prompt to upgrade to "Dropbox Professional".

Have certain features been removed from the Dropbox Family plan ? Given that I'm on a "Grandfathered" plan (not sure that's the right word), I have not been notified that any features had been removed. I paid annually and assumed features would remain the same.

Dropbox doesn't publicly list the Dropbox Family plan anymore, even though it's listed publicly.

Thanks in advance.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for posting about this on our forum, jsnyc7!

    Can you clarify when was the last time you were able to set these permissions for shared links on your Dropbox Family subscription? 

    Can you also send me a screenshot of the message you’re now seeing prompting you to upgrade to Dropbox Professional instead? 

    Let me know when you’re ready and we’ll go from there.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!