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RobertL39's avatar
RobertL39
Explorer | Level 3
20 hours ago

"We've interrupted your sharing activity" error when trying to share a link

NO reason given. None of the possible causes in the "Help" article, like spam, copyright, bandwidth etc, apply. So I'm totally clueless as to why I'm getting this message:

I have NO idea where to look to try and fix this. I get the message every time I take a screenshot; first the "link to your screenshot was copied to your clipboard" message and then the one above that says it couldn't copy the link. But I can insert the link so go figure. 

ANYBODY know how to fix this? 

Thanks so much! 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    RobertL39 wrote:

    None of the possible causes in the "Help" article, like spam, copyright, bandwidth etc, apply

    One of them will - even if a false positive. 

    Most likely a copyright / virus / malware flag on a file. 

    You need to log a ticket with support via www.dropbox.com/support and ask for help. 

    • RobertL39's avatar
      RobertL39
      Explorer | Level 3

      Many thanks! Unfortunately, being a "free" user doesn't allow me that luxury. Hence my appeal to the community. I did notice that people from Dropbox do read these and sometimes ask to contact the user by email to assist. Maybe they only do that with paying users but thought I'd try this and see if I could get them to bite. I hope. 

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II

        The team are good and will hopefully spot this soon :)

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey RobertL39, are you having this issue on the account you're currently reaching out to us from?

    If so, can we send you an email so we can investigate further?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Thanks, Robert, just emailed you so I'll see you there.

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