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Forum Discussion

jim10705's avatar
jim10705
Explorer | Level 4
4 years ago

Where does Dropbox inform potential users of unsupported file types

I am a fairly new Dropbox user and thus far very satisfied until I tried to upload certain file types developed by Google.  Dropbox would not allow them to be uploaded claiming they are not supported...
Desktop
Sync
upload
Web
  • Jay's avatar
    Jay
    4 years ago
    Thanks for the update, this is the case if you're adding files directly from Google docs, since they won't be supported on Dropbox.

    If you need any further assistance in future, please let me know!
Andyjenk2 's avatar
Andyjenk2
Explorer | Level 4
Further, as Dropbox allows you to UPLOAD unsupported files but not download them isn't that a form of theft? How DO you get your own property back?
Andyjenk2 's avatar
Andyjenk2
Explorer | Level 4
2 years ago
I am collaborating with an author to convert his book to an ebook. It is big. I use Dropbox to transfer .docx and the converted epub and mobi formats for checking. His book is unprotected on Dropbox and neither he nor I can access our work. Help please
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi @Andyjenk2, there aren't any unsupported document formats aside from Google Docs created outside of Dropbox. 

     

    The file types you've mentioned aren't Google Docs, so they can be downloaded from the site. What error are you getting exactly when attempting to download them?

    • Andyjenk2 's avatar
      Andyjenk2
      Explorer | Level 4
      2 years ago
      "File type not supported

      Couldn't download file. Please try opening in another app"
      (Purple dartboard, single dart)

      Have note that
      Share
      Send copy of file
      then save to device appears to work.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Andyjenk2 , sorry to jump in here, but could you maybe send us a screenshot of the exact error you and your collaborator are getting so that we can have a visual  too?

         

        If you could clarify your device's OS as well, I'd appreciate it. 

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