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Robert46's avatar
Robert46
Explorer | Level 4
3 years ago

Unsupported file type

Have been using Dropbox on Windows PC and Android cell phone for many years for the same files. Recently attempted to access two Word documents from Dropbox on cell phone, which I have been accessing for many years. Received a message on cell phone, "unsupported file type". However, I have no trouble accessing these two files in Dropbox on PC. What's changed? How can I access? Will influence my decision to renew Dropbox!

Android
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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Robert46, thanks for bringing this to our attention.

     

    What is the exact file type you're trying to preview on your device? Is it a doc file or a docx file?

     

    Is the error in the Dropbox mobile app, or the Word app (when opening via Dropbox)?

     

    This will help me to assist further!

     

     

    • Robert46's avatar
      Robert46
      Explorer | Level 4
      3 years ago

      The two documents are docx which I have always been able to open in the past. They are both password protected, but Dropbox has always accommodated that, allowing me to enter passwords to access. Not sure where the error lies, with Dropbox (assumed) or with Word. I have Microsoft Office on cell phone. The error message has a target with a dart off-center, and the message, "File type not supported. Couldn't download file. Please try opening in another app." Am looking for a workaround. If found, will discontinue use of Dropbox because it will no longer be of any use. Will revert to One Drive.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey Robert, hope it’s OK if I jump in, too. 

         

        Do you mind sending over a screenshot of the exact error you receive, so that I can have a visual? In general, .docx files that are up to 160MB in size can be previewed on Dropbox, so I’d also like to take a look. 

         

        Besides that, are you having the same issue if you try to preview another .docx file that’s not password-protected?

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