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Forum Discussion
Where is the chat box???
Seriously...i dont' see it anywhere. I had two questions/issues (other than not being able to find the chat box). I mainly trying to download 4 new folders to my computer to do some video editing:
...
Hannah
Dropbox Staff
Dropbox StaffHey jtad, thanks for bringing this to our attention.
To access the live chat option, you'll need to have a paid individual subscription or to be an admin of a Dropbox Business team.
The rest of your support options are available here.
As for the issue you're having, can you first hover your mouse over the Dropbox icon in your system tray/menu bar to see the sync status and version of the Dropbox app?
If it's "up to date", can you quit the app and re-open it, to try to sync your folders through selective sync again, and see if that helps?
If you haven't already, please restart your computer as well.
Let me know what you find and we'll go from there.
