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Forum Discussion
Where is the chat box???
Seriously...i dont' see it anywhere. I had two questions/issues (other than not being able to find the chat box). I mainly trying to download 4 new folders to my computer to do some video editing:
...
"To access the live chat option, you'll need to have a paid individual subscription or to be an admin of a Dropbox Business team."
I am those things, and I have that service, and I still can't find the chat box
- Hannah
Dropbox Staff
Hey Stephen J.9, thanks for reaching out to us.
You'll need to go through a few steps to locate the chat option, so let's see:
- Go to this page
- Choose your specific topic
- Go through the prompts about the topic and you'll get to a page that has a "this did not solve my issue" option
- Click on that and you'll see your support options, Chat included
- Mark
Super User II
I am those things, and I have that service, and I still can't find the chat box
Just to be clear if you are on a trial you wont see it. You must have physically paid.
Does that change anything at all?
