You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

iviansur's avatar
iviansur
Explorer | Level 4
3 months ago

Why am I getting the 'user wants to join your Dropbox team' emails?

Hi! We started getting these [Removed as per Community Guidelines] emails whenever someone tried accessing our shared files through shared links. Please explain why it happens and how to stop getting these messages.

 

Thanks!

Notifications
Shared Links
Sync
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi iviansur, thanks for bringing this to our attention.

     

    It's possible that you might have had this change occur on your shared links, which could result in this behavior.

     

    Are the people accessing the links users who accessed it previously, or new users entirely?

     

    This will help me to assist further!

    • iviansur's avatar
      iviansur
      Explorer | Level 4
      3 months ago

      Hi Jay. Thanks for your prompt response! From the information I can track, it's a mix of both, but primarily new users. I also suspect that links generated by certain team members are triggering this behavior, though I'm not sure how to verify and confirm that.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Do the shared links have edit access or read-only access enabled?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!