Forum Discussion

XX28's avatar
XX28
New member | Level 1
6 days ago

Why are photos being uploaded twice?

Hi there, I’m hoping someone can help me out as I can’t figure out why certain photos are being saved multiple times when I upload them. I upload from my iPhone and in my most recent upload, there we...
Mobile
Photos
upload
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 days ago

Hi XX28, thanks for bringing this to our attention.

Are you using the camera upload feature in the Dropbox mobile app?

Do you have any filters applied to your images, such as portrait mode, or are you using a non-standard camera app?

This will help me to assist further!

  • XX28's avatar
    XX28
    New member | Level 1
    3 days ago

    Hi Jay, thanks for your response. i sometimes use portrait mode on the camera but it’s not only these photos being duplicated. It’s all of them.  I don’t use any other camera app. Thanks 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 days ago

      Just to check , are you using the camera upload feature, or are you uploading them manually?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!