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Forum Discussion

Alex Kasper's avatar
Alex Kasper
New member | Level 1
3 days ago

Why do I need to sync my files manually on the desktop app?

I have stopped automatically downloading videos to my Mac. Folders appear in the finder and videos are also visible, but to download I need to try to open each one separately so that the download sta...
Desktop
Mac
Sync
Alex Kasper's avatar
Alex Kasper
New member | Level 1
7 hours ago

Hannah, just what I sent above and nothing more.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 hours ago

    Thanks, Alex.

    Please try these steps and let me know if they help:

    1. Save your work and quit all programs.
    2. Completely close any third-party cloud apps (e.g., Google Drive, iCloud).
    3. Quit Dropbox:
      1. Click the Dropbox icon in the menu bar.
      2. Click your avatar (profile picture or initials) and select Quit Dropbox.
    4. Relaunch Finder:
      1. Click the Apple logo in the top left, select Force Quit.
      2. Choose Finder and click Relaunch.
    5. Restart Dropbox.

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