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blackandwhitedoggo's avatar
blackandwhitedoggo
New member | Level 2
2 years ago

"You seem to be having internet issues" error preventing upload even w/o Internet issues present

Trying to use Dropbox for the first time, a relative set up an account w/ 2TB of storage so we could share old home movies. I'm trying to upload one that's like 7GB and almost two hours, unders...
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thanks for your patience while we looked into this. Our engineering team has implemented a change that they believe may solve this issue.

     

    Go ahead and re-attempt any failed uploads and let us know if it works or if you are still receiving the same error message. I will pass this information along to the investigating team.

     

    Regards,
    Ben

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey blackandwhitedoggo, thanks for bringing this to our attention.

 

Since there are no actual internet issues and your upload is well under the web upload limit, this might be a browser issue.


Can you try uploading your file again using a different browser or a private browsing window and let us know if that helps?

 

Thanks!

  • Cizzle's avatar
    Cizzle
    New member | Level 2
    2 years ago

    I am having this same problem as of 9/13/23. I am having this problem with single .MP3 files - so, very small files.

     

    I believe it is an internet provider issue as the problem persists in Google Chrome on my home computer but there are nor problems at all on Chrome at my office work computer in a different zipcode with a different internet provider.

     

    Please fix this ASAP as the problem is making using Dropbox at a home useless and impossible.

     

    Thank you.

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