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Forum Discussion
"You seem to be having internet issues" error preventing upload even w/o Internet issues present
Trying to use Dropbox for the first time, a relative set up an account w/ 2TB of storage so we could share old home movies. I'm trying to upload one that's like 7GB and almost two hours, unders...
Hi Everybody,
Thanks for your patience while we looked into this. Our engineering team has implemented a change that they believe may solve this issue.
Go ahead and re-attempt any failed uploads and let us know if it works or if you are still receiving the same error message. I will pass this information along to the investigating team.
Regards,
Ben
I started to have the same issues recently as well after using dropbox for a few years without issue - checked and it is not internet issue. I can only upload video that are less than 6-7 minutes long that takes less than 15 seconds to upload under very high speed 5G internet - it seems to be a recent issue but without any solutions in sight...
- Walter
Dropbox Staff
Hey Joannewong121, sorry to hear you're having issues with this.
Have you cleared your browser's cache or tried another browser since you first noticed this?
If you did and this persists, you could also try rebooting your computer and internet router as well.
In any case, please keep us posted, Joanne.
- Thanks, I also did all of that - reboot router, restart phone (the upload is via mobile as the document for upload is in the phone), tried to use different browsers (chrome, safari) and same error occurred
