You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

blackandwhitedoggo's avatar
blackandwhitedoggo
New member | Level 2
2 years ago

"You seem to be having internet issues" error preventing upload even w/o Internet issues present

Trying to use Dropbox for the first time, a relative set up an account w/ 2TB of storage so we could share old home movies. I'm trying to upload one that's like 7GB and almost two hours, unders...
Error Messages
Sync
upload
Web
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thanks for your patience while we looked into this. Our engineering team has implemented a change that they believe may solve this issue.

     

    Go ahead and re-attempt any failed uploads and let us know if it works or if you are still receiving the same error message. I will pass this information along to the investigating team.

     

    Regards,
    Ben

fyinyc69's avatar
fyinyc69
New member | Level 2

Same issues, newly upgraded just today, will be canceling service tomorrow if this persist!

dantol86's avatar
dantol86
Helpful | Level 6
2 years ago

Dropbox, are you fixing this?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey dantol86, sorry to hear you're still having issues with this.
     

    Could you please clear your browser's cache or try an incognito window with no plugins or extensions running and let us know if you notice any difference?

     

    Have you also tried rebooting your internet router and computer(s) since you first noticed this? 

    • dantol86's avatar
      dantol86
      Helpful | Level 6
      2 years ago

      Yes, did all that. Uploading files via the website use massive amounts of memory usage within the browser causing it to crash. It's almost like you've implemented something to prevent us from doing this. Please look at your code and fix it.

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi Everybody,

         

        Thanks for your patience while we looked into this. Our engineering team has implemented a change that they believe may solve this issue.

         

        Go ahead and re-attempt any failed uploads and let us know if it works or if you are still receiving the same error message. I will pass this information along to the investigating team.

         

        Regards,
        Ben

    • fyinyc69's avatar
      fyinyc69
      New member | Level 2
      2 years ago

      Yes, I did try all that but why should any of that matter, this crap should just work! Time to move on from this buggy product!

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