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Solved
"You seem to be having internet issues" error preventing upload even w/o Internet issues present
Trying to use Dropbox for the first time, a relative set up an account w/ 2TB of storage so we could share old home movies. I'm trying to upload one that's like 7GB and almost two hours, unders...
Hi Everybody,
Thanks for your patience while we looked into this. Our engineering team has implemented a change that they believe may solve this issue.
Go ahead and re-attempt any failed uploads and let us know if it works or if you are still receiving the same error message. I will pass this information along to the investigating team.
Regards,
Ben
Walter
Dropbox Staff
Dropbox StaffHey dantol86, sorry to hear you're still having issues with this.
Could you please clear your browser's cache or try an incognito window with no plugins or extensions running and let us know if you notice any difference?
Have you also tried rebooting your internet router and computer(s) since you first noticed this?
Yes, did all that. Uploading files via the website use massive amounts of memory usage within the browser causing it to crash. It's almost like you've implemented something to prevent us from doing this. Please look at your code and fix it.
BenDBXCommunity Manager
Hi Everybody,
Thanks for bringing this to our attention. Our engineering team is aware of this issue and actively investigating the cause of these error messages. We will let you know when we have more information.
Regards,
Ben
I'm having the same issue right now. I've tried several different browsers (Firefox, Edge, Chrome) and tried it under private/incognito mode without success. I've disabled all the add-ons/extensions as well. The file I'm uploading it 13 GB and haven't had an issue uploading even larger files than this in the past.
Is this fixed? I have been trying to do this for over 10 days and have been unable to upload a file with the same issue every single time. This is very frustrating and what poor customer service to see so many of us are having the same issue and nothing is being done.
The message continues to pop up, no matter the browser or how many times I check and reboot "You seem to be having internet issues. Hang tight and we’ll resume your upload once you reconnect." that is not the case. I would like this issue fixed or an update asap.
- BenDBX
Hi Everybody,
Thanks for your patience while we looked into this. Our engineering team has implemented a change that they believe may solve this issue.
Go ahead and re-attempt any failed uploads and let us know if it works or if you are still receiving the same error message. I will pass this information along to the investigating team.
Regards,
BenHi Ben
Just tried it and file was uploaded successfully.
Many thanks to you and your engineering team.
Best regards
Ced
seems fixed here too as of last night. There's a xx mb of yy mb progress bar while file is uploading and Task Manager is reporting normal usage (about 300mb of RAM) while uploading a file in Chrome vs the 8GB of RAM usage previously.
Thank you so much for fixing this, it worked for me last night. Appreciate the follow up.
I've been having this issue all week and also tried everything that other community members tried. My internet is super fast and working fine. I've been sitting in front of my computer attempting to upload videos for hours now. Very frustrating.
